Please note that Nova Credit does not make application decisions or set eligibility criteria for any of our partners. All eligibility criteria are set, and all decisions are made by our partners. This means if you have any concerns about the application process, or want to submit alternative documentation, please contact your property management team or lender directly.
The options listed below are for you to submit a technical support question or Nova Credit question using the Contact Consumer Support Form, or to submit a dispute about inaccurate information displayed on your Nova Credit report using the appropriate Dispute Form. For other inquiries, contacting your property management team or lender partner will be your next best step.
- Expired link? Your lender or property management team can issue you a new one, so please reach out to them directly.
- Questions about your overall application or status? Your lender or property management team has visibility into this, so they're the best people to help.
- Trouble with the options that show up after you've clicked on your working Nova Credit link? We're happy to help! Just share a few details in our Contact Consumer Support Form and we'll take it from there.