I was rejected for my student loan even though I used Nova Credit. Why is that?

Please note the rejection is not the decision made by Nova Credit. Nova Credit simply takes the data from a foreign bureau and translates it to a local standard--we don’t influence the decision that the credit provider makes about whether to approve your application for credit. Nova Credit is solely responsible for retrieving your foreign credit report and providing the report to the lender. We do not have access to view the application status or the final result. The decision to approve or decline is determined by the lender.
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We recommend reaching out directly to the institution that rejected your application. As the lender, they can help you to better understand the final result and why you might've not gotten approved.