How can I contact the foreign credit bureau?

Nova Credit is obligated to showcase the underlying data provided by the bureau partner. Unless the dispute has been determined as a Nova Credit processing error, Nova Credit is unable to update any information on your Credit Passsport report. If you'd like to get in touch with the foreign credit bureau, you may do so as follows: 

General customer support:

• Australia (Equifax): https://www.equifax.com.au/personal/help-centre
• Brazil (Serasa): customer support phone number: 3003-6300 or online: https://ajuda.serasa.com.br/hc/pt-br
• (Equifax): https://www.consumer.equifax.ca/personal/contact-us/
• Canada (TransUnion): https://www.transunion.ca/customer-support/contact-us
• India (CIBIL TransUnion): https://www.cibil.com/contact
• India (CRIF Highmark): https://cir.crifhighmark.com/free-credit-report/freeflow or
  • email [e-mail] or [e-mail]
• Mexico (Circulo de Credito): https://www.circulodecredito.com.mx/en/preguntas-frecuentes
• South Korea (NICE): call [phone] --- (Note: they only speak Korean)
• United Kingdom (Equifax): https://help.equifax.co.uk/EquifaxOnlineHelp/s/
• Nigeria (CRC): https://crccreditbureau.com/product/crc-self-enquiry
  • or [e-mail]

Dispute-specific questions:

• Australia: https://www.equifax.com.au/personal/corrections-portal
• Brazil: customer support phone number 3003-6300 or website https://ajuda.serasa.com.br/hc/pt-br
• Canada (Equifax): https://www.consumer.equifax.ca/personal/dispute-credit-report/ 
  • phone: [phone] (Eng) or 1-877-323-2598 (Fr)
• Canada (TransUnion): https://www.transunion.ca/assistance/credit-report-disputes
• India (CIBIL TransUnion): https://www.cibil.com/consumer-dispute-resolution
• India (CRIF Highmark): email [e-mail]
• Mexico (Circulo de Credito): https://www.circulodecredito.com.mx/en/reclamacion 
  • phone: [phone]
• South Korea (NICE): Disputes should be made directly to the financial institution that is the source of the error. You may also call NICE at [phone] (Note: they only speak Korean)
• United Kingdom (Equifax): www.equifax.co.uk/ask
• Nigeria (CRC): [e-mail]