What is a dispute? How can I raise a dispute?

A dispute is when you believe that any of your information that appears on your Nova Credit Passport is incorrect.

If you believe the information in your Nova Credit Passport is inaccurate, incomplete, or otherwise incorrect, you can initiate a dispute with Nova Credit by following the instructions here. The Nova Credit support team will investigate the issue and provide you with the next best step. The Nova Credit investigation will determine if the data from the credit bureau was accurately reported on the Nova Credit Passport. If the data from the bureau was accurately processed and reported onto your Nova Credit Passport, but the data is incorrect, you will need to dispute the data with the bureau directly. We will provide you with some information about how to contact them for a dispute, and you can view our bureau partner's contact information here.

Once have successfully retrieved a report via Nova Credit, you should receive a link to view the report. If you have noticed any error on the Nova Credit report, you can raise your dispute using our online form here. Nova Credit does not charge you to investigate a dispute. Please provide details information as to what information was incorrect. This will help our support team conduct a thorough investigation and provide you with the next best step.

It would be very helpful if you first retrieve your consumer credit report from the local credit bureau. You may reference the difference between the Nova Credit reports and the consumer report issued by the credit bureau.