My bank is not supported, I can't find my bank in the system, what do I do?

If your banking institution is not supported, you may also have the option to upload a recent pay stub to verify your income. If that option is not available or if you receive income differently, please contact your leasing agent or property manager for the next best steps.

The pay stub upload option may not be presented to you initially as some properties have set their preferred income verification method to be a bank connection. As a result, the widget will not display the pay stub upload option.

If you do not see the option to upload a pay stub, you will need to do the following 

1. Go through the bank connection flow.
2. Click continue on the screen with "Connecting your bank account is a quick and easy secure way to verify multiple incomes",
3. Click the X on the top right corner of the next screen 
4. Confirm you want to exit, and you will then be prompted with the next available method
5. For some tenant screening customers, you need to repeat the same step 1 to step 4, you will then be prompted with the pay stub upload option.

Please remember, that only a pay stub in a PDF format that includes top-line information such as gross and net pay, individual earnings, and deduction line items (such as taxes) will be able to be used for income estimation. Any other document uploaded will not result in a successful income estimation, and you may reach out to the property manager or leasing agent you are working with to obtain a new link to try again.